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Email: enquiryto@soonthyehang.my
Phone: 1-800-22-0688
Address: No.45-51, Jalan Bijeh Timah 30000, Ipoh, Perak, Malaysia.
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🚚 Shipping & Return Policy

1. Shipping Information

  • We currently ship within Malaysia only.
  • Orders are typically processed within 1–3 working days after payment confirmation.
  • Delivery time may vary depending on your location and courier service.

2. Shipping Fees

  • Shipping charges will be calculated at checkout based on the delivery address and parcel weight.
  • Free shipping promotions (if applicable) will be clearly stated on our website.

3. Tracking Your Order

Once your order has been shipped, a tracking number will be provided via email or WhatsApp so you can monitor your delivery status.

4. Return & Refund Policy

We aim to ensure customer satisfaction with every purchase. However, if you receive a damaged, defective, or incorrect item, please follow these steps:

  1. Notify us within 7 days of receiving your order at enquiry@soonthyehang.my.
  2. Include your order number, a brief description, and photos of the issue.
  3. Our team will review your request and advise on the return or replacement procedure.

Note:

  • Returns are not accepted for change of mind or taste preference.
  • Returned products must be in their original packaging and unopened condition.

5. Contact Us

If you have questions about your order, please reach out to us:

  • Hotline: 1-800-22-0688
  • WhatsApp: +60 11-1331 1016
  • Email: enquiry@soonthyehang.my
  • Address: 51A FLR, Jalan Bijeh Timah, 30000 Ipoh, Perak, Malaysia