Soon Thye Hang Membership Card Program


1. In order to be part of STH Marketing Sdn. Bhd., hereinafter refer to as “the Company” or “STH”, membership card programme, customer is required to complete the application form at any STH outlet in Malaysia and pay a prescribed processing fee. The prescribed processing fee is subject to any promotional offer as set forth by STH from time to time.

2. Upon presentation of the STH membership card, the STH member is entitled One (1) point with every RM 24 spent. at any STH outlets .

3. STH membership card is cardless. Membership Number/ NRIC/ Passport Number must be presented before payment of each purchase in order to enjoy the point collection and to facilitate recording of sales transaction.

4. STH membership card is not a credit card and is not meant to be converted for cash. It is strictly not transferable.

5. The ownership of the STH membership card remains with the Company. STH reserves the right to verify the identity of the cardholder.

6. STH membership card validity period:

STH membership is valid for twenty-four (24) months from the date of issuance and twelve (12) months upon renewal.

[e.g.: For newly signed up member on any day in January: The membership will valid until January 31 of the following year.]7. The Company reserves the right to reject or terminate the membership at any time without prior notice and without assigning any whatsoever reasons.

8. Change of personal information, member must write in to inform our CRM Department by normal post or email to enquiry@soonthyehang.

9. STH reserves the right to utilize the database information for any marketing or promotional purposes.

10. STH reserves the right to change any of the above terms and conditions without prior notice. Any dispute arises on the application or use of STH Membership Card shall be solely determined by STH and all decisions shall be final.

Point Collection

1.Every Twenty Four Ringgit (MYR) spent at STH outlets in Malaysia will be rewarded with one (1) point. The STH points may vary from time to time depending on the promotional activites.

2. No STH points will be credited to STH membership card for any transactions made at consignment counter, Genting Sky Avenue and other STH authorised special outlet(s).

3. All points accumulated from January 01 till December 31 every year will valid until December 31 of the next year.

4. In the event of STH membership expiration, All accumulated STH points shall lapse and shall be deemed to be of no effect.

5. STH points earned are not exchangeable or redeemable for cash or other items, except for those stated in STH Instant Redemption Programme.

6. STH points earned are not-transferable and/or assignable to any other person(s).

7. STH reserves the right to forfeit any member’s points in the event that the accumulated points are suspected of being fraudulently recorded, recorded in error or related to a transaction which has been cancelled or where a refund has been given without prior notice.

8. STH members can check their points balance at any STH outlets in Malaysia.

9. STH Marketing Sdn. Bhd. reserves the right to change any of the above terms and conditions without prior notice.

Instant Redemption

1. STH members can redeem their accumulated points as an instant redemption to the total bill.

2. The redemption rate entitlement in “Instant Redemption” is solely determined by STH and its decisions shall be final and no further correspondence will be entertained.

3. STH points will be deducted automatically after each redemption. All balance points will remain valid in the membership account until its expiration date.

4. STH reserves the right to refuse the redemption of STH points, if suspected that STH points were fraudulently accumulated by the member, or recorded in error, or related to a transaction which has been cancelled, or where a refund has been given, or whatsoever reason that STH deems appropriate.

5. STH members with valid existing membership and sufficient STH points are eligible to STH instant redemption programme. STH members are required to present their STH membership card number / NRIC / Passport, or other supported documents as required for verification purposes, and members must complete the Instant rebate form in order to redeem the points.

6. STH Marketing Sdn. Bhd. reserves the right to change any of the above terms and conditions without prior notice.

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