{"id":22754,"date":"2025-11-05T16:32:59","date_gmt":"2025-11-05T08:32:59","guid":{"rendered":"https:\/\/soonthyehang.my\/%f0%9f%9a%9a-shipping-return-policy\/"},"modified":"2025-12-27T11:52:34","modified_gmt":"2025-12-27T03:52:34","slug":"%f0%9f%9a%9a-shipping-return-policy","status":"publish","type":"page","link":"https:\/\/soonthyehang.my\/en\/%f0%9f%9a%9a-shipping-return-policy\/","title":{"rendered":"\ud83d\ude9a Shipping &amp; Return Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"22754\" class=\"elementor elementor-22754 elementor-21768\">\n\t\t\t\t<div class=\"elementor-element elementor-element-39d14ba e-flex e-con-boxed e-con e-parent\" data-id=\"39d14ba\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5f64dee elementor-widget elementor-widget-text-editor\" data-id=\"5f64dee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 data-start=\"4196\" data-end=\"4226\">\ud83d\ude9a Shipping &amp; Return Policy<\/h2><h3 data-start=\"4228\" data-end=\"4255\">1. Shipping Information<\/h3><ul><li data-start=\"4258\" data-end=\"4301\">We currently ship <strong data-start=\"4276\" data-end=\"4300\">within Malaysia only<\/strong>.<\/li><li data-start=\"4304\" data-end=\"4390\">Orders are typically processed within <strong data-start=\"4342\" data-end=\"4362\">1\u20133 working days<\/strong> after payment confirmation.<\/li><li data-start=\"4393\" data-end=\"4463\">Delivery time may vary depending on your location and courier service.<\/li><\/ul><h3 data-start=\"4465\" data-end=\"4485\">2. Shipping Fees<\/h3><ul><li data-start=\"4488\" data-end=\"4584\">Shipping charges will be calculated at checkout based on the delivery address and parcel weight.<\/li><li data-start=\"4587\" data-end=\"4666\">Free shipping promotions (if applicable) will be clearly stated on our website.<\/li><\/ul><h3 data-start=\"4668\" data-end=\"4694\">3. Tracking Your Order<\/h3><p data-start=\"4695\" data-end=\"4826\">Once your order has been shipped, a tracking number will be provided via email or WhatsApp so you can monitor your delivery status.<\/p><h3 data-start=\"4828\" data-end=\"4857\">4. Return &amp; Refund Policy<\/h3><p data-start=\"4858\" data-end=\"5013\">We aim to ensure customer satisfaction with every purchase. However, if you receive a <strong data-start=\"4944\" data-end=\"4985\">damaged, defective, or incorrect item<\/strong>, please follow these steps: <\/p><ol><li data-start=\"5017\" data-end=\"5102\">Notify us within <strong data-start=\"5034\" data-end=\"5044\">7 days<\/strong> of receiving your order at <strong data-start=\"5072\" data-end=\"5099\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"5074\" data-end=\"5097\">enquiry@soonthyehang.my<\/a><\/strong>.<\/li><li data-start=\"5106\" data-end=\"5180\">Include your order number, a brief description, and photos of the issue.<\/li><li data-start=\"5184\" data-end=\"5270\">Our team will review your request and advise on the return or replacement procedure.<\/li><\/ol><p data-start=\"5272\" data-end=\"5283\"><strong data-start=\"5272\" data-end=\"5281\">Note:<\/strong><\/p><ul><li data-start=\"5286\" data-end=\"5356\">Returns are <strong data-start=\"5298\" data-end=\"5314\">not accepted<\/strong> for change of mind or taste preference.<\/li><li data-start=\"5359\" data-end=\"5440\">Returned products must be in their <strong data-start=\"5394\" data-end=\"5416\">original packaging<\/strong> and unopened condition.<\/li><\/ul><h3 data-start=\"5442\" data-end=\"5459\">5. Contact Us<\/h3><p data-start=\"5460\" data-end=\"5523\">If you have questions about your order, please reach out to us:<\/p><ul><li data-start=\"5526\" data-end=\"5554\"><strong data-start=\"5526\" data-end=\"5538\">Hotline:<\/strong> 1-800-22-0688<\/li><li data-start=\"5557\" data-end=\"5589\"><strong data-start=\"5557\" data-end=\"5570\">WhatsApp:<\/strong> +60 11-1331 1016<\/li><li data-start=\"5592\" data-end=\"5628\"><strong data-start=\"5592\" data-end=\"5602\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"5603\" data-end=\"5626\">enquiry@soonthyehang.my<\/a><\/li><li data-start=\"5631\" data-end=\"5701\"><strong data-start=\"5631\" data-end=\"5643\">Address:<\/strong> 51A FLR, Jalan Bijeh Timah, 30000 Ipoh, Perak, Malaysia<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\ud83d\ude9a Shipping &amp; Return Policy 1. Shipping Information We currently ship within Malaysia only. Orders are typically processed within 1\u20133 working days after payment confirmation. Delivery time may vary depending on your location and courier service. 2. Shipping Fees Shipping charges will be calculated at checkout based on the delivery address and parcel weight. Free [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-22754","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\ud83d\ude9a Shipping &amp; Return Policy - Soon Thye Hang<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/soonthyehang.my\/en\/%f0%9f%9a%9a-shipping-return-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\ud83d\ude9a Shipping &amp; Return Policy - Soon Thye Hang\" \/>\n<meta property=\"og:description\" content=\"\ud83d\ude9a Shipping &amp; Return Policy 1. 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